Commitment

Respecting for human rights of all stakeholders provides a background for Shinhan Financial Group to achieve its mission ‘Compassionate Finance, Your Companion for the Future’, and for employees, customers and all members of society to prosper and grow together. The human rights principles of Shinhan Financial Group represent our belief that all people deserve to enjoy their basic rights and freedom and we will strive to keep that faith. As one of the most influential companies supporting the growth of local communities and a financial service provider, and partners of our suppliers, Shinhan Financial Group complies with all employment and labor related laws and regulations of the regions where our sites are located and supports the basic principles for protection and respect for human rights stated in the ‘Universal Declaration of Human Rights’ of the UN Human Rights Council and ‘Guiding Principles on Business and Human Rights’.

Stakeholder	Human rights principles for key stakeholders
Employees	We do not discriminate based on school network, local network, age, gender, race, or religion. We fairly evaluate and compensate employees according to their performance, provide fair opportunities of self-development based on talents and capabilities. We continue to provide a safer and more pleasant work environment to improve the health of all our employees.
Customers	We do not provide discriminatory financial services based on gender, race, religion, or political preferences. We do not demand that our customers provide excessive information and take technical and physical measures to ensure privacy protection. We respect the demands and expectation of customers and develop and provide the best products and services.
Shareholders and investors	We maintain the accuracy and reliability of accounting documents to ensure transparency in management. We provide the information required for shareholders and investors fairly and in a timely manner in accordance with related laws and internal regulations. We respect the reasonable demands and recommendations of shareholders and investors and maintain a mutually trusting relationship.
Partner companies	We highly regard the value of partner companies as a companion for coexistence. We do not solicit to purchase products and services of the group in selecting its partner companies. We conduct business in a mutually equal position rather than in a superior position.
Local communities	We are aware of our responsibility for the development of the local community and actively participate in social contribution activities as a member the local community. We do not unfairly discriminate unfairly socially marginalized groups within local society when it comes to providing financial products and services, employment opportunities, and participating in financial education programs. We determine our loans and investments for large-scale projects that can cause potential issues for local environment and society by considering their potential side effects.
Government institutions and relevant associations	We comply with the laws and regulations of a country where our sites are placed, strengthen internal control to achieve compliance management, fulfill the taxation obligation and liability for tax payment. We prevent transactions with false or borrowed name accounts and illegal money laundering transactions to make a sound and transparent society. We strictly comply with the Political Funds Act that prohibits the political donations of corporates or entities and do not provide political funds.