Shinhan Financial Group defines customers, shareholders and investors, employees, partner companies, local communities, and government as major stakeholders, and realizes compassionate finance that aligns with various entities. We collect stakeholder opinions through diverse communication channels, and reflect major opinions in our activities to promote the ESG strategy. Stakeholders’ interest in ESG has recently been rising. In response, we have identified opinions and interests of stakeholders through a wide range of communication channels, and then reported them through the “2020 ESG Highlight” in storytelling format, while describing overall ESG activities of Shinhan Financial Group through this “ESG Report”.